Returns & Exchanges

We want you to be fully satisfied with your Bradley Smoker purchase. If your item is unused and in its original packaging, you can return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the smoker or accessory in its original box with all manuals and components included to ensure it arrives safely at our facility.

• 3.
  Ship to Bradley Smoker

  Affix the provided shipping label or use your preferred carrier to send the item back to our designated returns warehouse.

• 4.
  Inspection and Refund

  Once our technicians inspect the unit for quality assurance, we will process your refund to the original payment method within 5-7 business days.